Terms and Conditions
If you would like to receive a copy of our Terms and Conditions, please contact us.
These Terms and Conditions apply to all of our professional cleaning services booked online, by phone or by email. We have the right to alter any items with it and it shall supersede prior agreement with exception to existing and active contracts. Regardless of how you hire us: phone, online or mail, all contracts are subjected to these Terms and Conditions. www.smartservicebangkok.com reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice.
Before you place an order with us, if you have any questions relating to these Terms and Conditions please contact our support team by email at [email protected]
1. Services We Do Not Offer
Stepping/Cleaning higher than 2 steps ladder
Moving or lifting anything over 25 lbs.
Cannot move furniture that contains any electronics
Dish washing. We will put dishes into a dishwasher
Washing laundry or folding clothes
Pick up, moving or remove clutter (defined as 5 or more items in any given area i.e.: books, boxes, mail, papers, clothes, etc.)
Organizing personal belongings
Shopping or errands
Hoarding, high levels of trash/debris
Clean Bio-Hazards (mold, blood, bodily fluids, etc.)
Cleaning high ceiling fans/bulbs/glass fixtures
Clean chandeliers
Cleaning up animal waste/litter box on floor
Removing insects/rodents
High reaching windows
Cleaning anything outside the home
2. Inappropriate Attitude
If the customer has an unacceptable behavior,
our cleaning team reserves the right to cancel the service.
3. Booking / Reservation
Due to our growing customer base, cleaning bookings can be reserved to mark the date of cleaning the property on our calendar. You are allowed to cancel or change your booking within 48 hours. A non-refundable reservation fee of 1,000 THB will be required to cover sudden booking cancellations that is outside 48 hours.
If the customer has booked weekly, bi-weekly, monthly or any other regular cleaning service and has received a discount for the services (discount granted at the discretion of the company and based on the frequency of the services booked), and subsequently cancels the next scheduled appointment, then the company reserves the right to cancel the discount provided to the already provided services and charge the full rate that would be applicable to the services that were provided.
4. Pricing
Our quote is based on the given description by the customer at the time of booking. The initial price may vary depending on additional tasks required.
We reserve the right to change the pricing or discounts if we see that your home’s circumstances are not typical, or if the incorrect booking options have been selected for your home. Also our supervisor can change the price for the cleaning services if the house is very big, if it is in bad conditions or if it is overloaded with personal belongings.
5. Payment
Payment is transferred 100% prior 24 hours of the appointment date. Please be informed that we reserve the right to reschedule or cancel appointment due to no payment as our term.
6. Refunds
No refunds will be provided once the cleaning service has been carried out. If for any reason the customer is dissatisfied with any aspect of the services provided by us, they must notify the company within 24 hours and corrective action will be taken.
7. Cancelation
Customer may cancel the scheduled cleaning job up to 48 hours prior to the agreed start time.
Customer agrees to pay 1,000 THB as a cancellation fee if he/she cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
Customer agrees to pay 1,000 THB as a cancellation fee in the event of a lock- out caused by our cleaners being turned away, no one home to let them in, no water or power available at customer’s premises or problem with customer’s keys. If keys are provided they must open the lock without any special efforts or skills.
We reserve the right to cancel any cleaning job if the condition of the property is hazardous to the health and wellbeing of our operatives.
The company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
8. Tipping
Gratuity is not required but always appreciated for a job well done.
Please leave tip at your home on cleaning day (separately from cleaning payments).
9. Free Quote
provides free quotes during the evaluation stage. Our team will come to your house to free assessment on the work that needs to be done. We will give upfront pricing on items that are on our checklist. Any additional cleaning areas outside our checklist that we can clean will require an extra cost.
10. Guarantee
has built its business and reputation by providing its customers with the best possible cleaning service available. Still we realize that because its operatives are human beings, they sometimes make mistakes. For this reason, we offer you 24 hours guarantee. If the customer is not satisfied with the cleaning standard of certain areas after the cleaning, <> operatives will come back to the customer’s home and re-clean those areas free of charge and no questions asked. No refund will be offered if a re-clean is denied.
11. Parking
Customers should provide our team with a parking slot especially those in the inner city for accessibility that would enable us to bring our own cleaning solutions, materials and equipment. Otherwise, our customers would need to provide the cleaning materials and equipment needed to perform cleaning like vacuum and etc.
12. Arrival Day and Time
makes every effort to consistently schedule a predetermined set day that we arrive at each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible. Cleaning service occurs between 8 am - 5 pm on your regularly scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we cannot guarantee an exact arrival/departure time.
13. Travel Charges
Extra charges apply for collection and/or returning of keys to a different address. Also extra charges can be applied if we travel for a service far from Dublin.
14. Access
The customer is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. We are not liable for loss or damage to keys or locks. Failure to provide access to the property is subject to a 1,000 THB non-refundable fee The customer must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a 1,000 THB non-refundable fee.
15. Accessibility
If the residential property is inaccessible where we have to park our van very far from the place and not able to perform the service, we have the right to cancel the booking. If we have houses, apartments or commercial spaces to clean, the client is responsible to provide us with parking. Otherwise, we would not be able to proceed. We can park outside in paid parking areas given that the client will shoulder the parking fee which will be given to our team in cash. Failure to provide us with parking by any reason, the customer will be charged with an extra cost to cover the time wasted. If the appointment is to be cancelled due to insufficient parking, the client will still have to pay 1,000 THB cancelation fee.
16. Pets
Working with pets is no problem, we love them!!! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.
17. Getting Ready for Cleaning
Don’t clean before we arrive, but do pick up as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. To avoid possible breakage, we will not clean heavily cluttered areas (shelving, countertops, etc.). Also we use advanced cleaning tools and equipment in cleaning surfaces and carpets. If in the event that electricity or hot water is no longer present in the property, our 48-hour warranty service will no longer apply as it may compromise the quality of cleaning without the use of electric and water-run cleaning tools or we have the right to cancel the booking.
18. Extra-Cost Cleaning
You can have a price for cleaning services from us, but please understand that by phone or email we cannot know the conditions and how big your property is. That’s why we have a supervisor in the team who decides the final price of the cleaning services at the place. Below are the items that are not included in normal cleaning package. If you wish to have any of the following items be included in your booking, ask our supervisor at the place if he/she can do these works and if he/she has time and the extra cost will be added or a different quote will be given: Walls cleaning and marks removal or washing all walls from inside of the house (We don’t clean brick walls) Windows cleaning on the outside Rubbish removal from inside and outside of property Sweeping of driveway or patio Balcony cleaning Sweeping of outdoor areas including garage Cobwebs removal on the outside of house Cleaning in the attic, shed, etc.
19. Very Dirty Property
If the property is unacceptably dirty, we will require a minimum rate of 5,000 THB plus an hourly rate of 500 THB per cleaner per hour. This will cover the extra hard work to be rendered in turning back the property to its acceptable state. Or we have the right to cancel the booking. This also applies to clients that did not declare the true condition of the property during the booking stage.
20. Hard to Reach Areas
Our team only cleans what can be easily accessed by our cleaning tools. For high areas, we only clean sections that can be reached by our 2 step ladders (Insurance requirements).
21. Marks and Stains
Scuff marks on walls, ceilings, floors, doors, windows, closet and other surfaces are not included in our cleaning service as surface damage may arise. Stains that are hard to remove will not be treated further as it may cause additional scratches on the surface. If you want the stains to be removed, we suggest a repaint. We do not remove stickers or removable hooks from walls as there is a chance that we could damage your wall or paintwork – If you specifically request us to remove these we will not accept any liability resulting from such damage.
22. Health and Safety
To protect our cleaner’s safety, we are not able to clean solid wastes, hazardous chemicals, pet waste, molds, pest infestation, bodily fluids, etc. Please inform us beforehand if any of these exist so we can discuss your options. Otherwise, we would skip the affected areas during our cleanup operation. We do not climb higher than a 2 step ladders. We do use extension poles for higher items that need dusting and cobwebbing. Our cleaner are required to wear closed toed, non-skid shoes while cleaning. We are not able to provide service for “shoes off” households.
23. Clutter
For us to be able to clean at a consistent pace and to keep your cleaning affordable we ask that if there are more than 5 items in a specific place that needs to be cleaned then please have the items picked up so we can keep a consistent pace and continue to offer these rates for your services. If there is an area with 5 or more items, then we will simply clean around them as best as possible and they will not be moved. Please note: We do not offer organizing services at this time.
24. Lighting
We only provide dusting and cobweb removal on light fixtures. If you require to remove the light bulbs for wiping and safekeeping, our supervisor will check if he/she can do that and the extra cost will apply.
25. Appliance Cleaning
Applicable for furnished homes, we only clean accessible areas of the appliances. We do not disassemble the appliance (oven, refrigerator, air conditioning and more) to clean and remove the grime from the glass, door, and other parts. We do not guarantee the appliances to be perfectly cleaned if it is too dirty with signs of not having been cleaned for a long time.
26. Mold Cleaning
Our team only covers cleaning of mold in the bathroom and toilet floors, walls, and fixtures but do not clean once mold reaches the silicon liners/sealers. If the property has a serious mold invasion, please consult the problem with experts on molds removal.
27. Windows Cleaning
The quote for outside window cleaning is separate with that of our regular cleaning checklist. A standard window size of 1m x 2m is charged with 1,000 THB. Please indicate if the windows are with flyscreen’s and with panels so we can provide you a custom quote. We only dust flyscreen’s. The window frame is included in the cleaning when the customer ordered this service, but for the inside of window frame there will be a bit extra.
28. Outdoor Cleaning
We only provide sweeping and cobweb removal on outdoor areas such as garage, balcony, patio or deck. We do not clean lawns. If you want something from the listed services, ask our supervisor at the place and he/she will decide if he/she can do it and how much it will cost.
29. Solutions and Equipment's
We will furnish all professional solutions and equipment’s necessary to perform cleaning services.
If the customer requires us to use the customer’s solutions or equipment’s, all items must be safe to use, in full working condition and must not require any special skills, knowledge or expertise to be used for the purpose of cleaning.
If we utilizes solutions or equipment’s provided by the customer, then the customer will indemnify and hold harmless us from any damages of any kind arising from such use. The customer further agrees that we will not be liable to the customer for any damages that may arise from the use or operation of any solutions or equipment’s that is furnished by the customer.
30. Delay Due to Builders / Decorators Being on Site
Any delay due to builders or decorators being on site at the agreed time of a clean may result in additional time being required for the clean or the clean being postponed till a later date. Furthermore, it may not be possible to provide the standard of service originally agreed due to no fault of <>. Additional time will be charge at the same rate as agreed for the full clean while a delay will result in a 50% charge of the original in addition to the full charge for the completed clean. Normally builders work has to be done and after that the cleaning team can come to clean, in case the builders are there on the day set for the cleaning, our supervisor can increase the price for the services because they interfere with the cleaning and take longer to finish the cleaning services.
31. Customer Satisfaction
Customer understands that he/she is not entitled to any refunds.
- If the customer is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, reserves the right to return a cleaner and re-clean any areas and items to client’s satisfaction. Therefore, the client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
- reserves the right to return a cleaner not more than once.
32.Understanding
We know you are opening your door to us and are wondering what to expect. We guarantee our work, and ask if you have any issues with the services that you understand we are human and can miss small things from time to time. Please let us know and we will gladly return to re-clean the missed area as soon as we can, without too much inconvenience to you. Thank you for your confidence in allowing us to handle life’s most expensive possession – your home.
33. Theft and Damage
33.1. We are committed to hiring trustworthy and reliable staff. However, in the event of theft or damage caused by our employee, customers are required to notify us immediately. We will cooperate with law enforcement and take appropriate action, which may include reimbursing the customer for any verified losses.33.2. Customers are responsible for securing any valuable items and ensuring that their premises are safe for cleaning staff to perform their duties. We are not responsible for damage that occurs due to pre-existing conditions, such as unstable furniture or fixtures.33.3. If damage is caused by a customer's failure to provide a safe working environment, the customer may be held liable for any costs associated with repairs or replacements.
34. Public Feedback
In accordance with legal advice obtained, you are strictly warned to refrain from placing any negative reviews on any social networking sites in the public forum, alternatively we will have no choice but to also pass the matter to our solicitors in regards to pursuing the issue of defamation.
We trust that we have made our position abundantly clear and reserve the right to recover any interest accrued and legal costs if necessary.
It is always our desire to satisfy our customer. In order for us to do so, it is imperative that you are familiar with our terms and conditions. Otherwise, it is always a source for disagreements and discussions.
We would like to remind you that all phone conversations are recorded. This is for the benefit of <> and our clients.
As added confidence, we will assure you that all our activities are documented for you to review. This is to ensure transparency of services provided.
35. Contact Information
We can be contacted by email at [email protected].or by phone number at +66 65-942-1694
FOR ANY QUESTIONS ON OUR TERMS AND CONDITIONS, FEEL FREE TO CONTACT US AND WE ARE GLAD TO ANSWER YOUR QUERIES.
By Ammed Supply Co.,Ltd.
92 Soi Sukhumvit 65 Prakanong-Nuea, Wattana, Bangkok 10110
ID : 0105555118651
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